Education Opportunities

Civility Matters: A Toolkit to Address Peer Incivility and Bullying in Long-Term Care

Wednesday, April 17, 2024
9:00 a.m. – 12:00 p.m. EST

Members $260 | Non-Members $320 | Until April 10

**NOTE – you don’t have to be registered for Convention to attend this session**

In an environment of long-term care worker shortages, no home can afford to have peer incivility and bullying harm professional relationships among frontline staff. These behaviours are not only risk factors for employee turnover but can impact absenteeism and even quality of care. Discover steps your home can take for a positive and harmonious workplace by drawing on Civility Matters, an online toolkit developed to address peer incivility and bullying within long-term care in British Columbia.

  • Deepen your awareness of the pervasiveness and impacts of workplace incivility and bullying on care quality and workers’ mental and physical well-being, as revealed through research.
  • Be introduced to a sector-specific online toolkit with strategies and resources for addressing workplace incivility and developing more supportive peer relationships.
  • Understand how leaders can model positive interactions and facilitate more collaborative and cooperative environments to support connections, trust and shared meaning.
  • Through small and large group discussions and other peer learning, identify actions you and your home can take to create psychologically healthy workplaces, enabling frontline staff to work with purpose and passion.

Heather Cooke
Alzheimer Society of B.C.

Manager, Research & Knowledge Mobilization

Rhonda Croft
Interior Health

Long-Term Care Case Manager|

Better Together: Strengthening Relationships with Families and Caregivers

Wednesday, April 17, 2024
9:00 a.m. – 12:00 p.m. EST

Members $260 | Non-Members $320 | Until April 10

**NOTE – you don’t have to be registered for Convention to attend this session**

Families seeking long-term care for their loved ones can initially arrive feeling apprehensive, distrustful and with sometimes unrealistic expectations. Staff meanwhile face overwhelming demands and can struggle with fatigue and burnout. Together, these stressors may produce unnecessary friction, disappointment and conflict instead of positive engagement and relationships that lead to quality resident care.

Let’s examine the barriers, challenges and concerns around family and caregiver inclusion in homes and the innovative and collaborative strategies that can overcome these obstacles. You’ll hear ideas from multiple perspectives, learn how to build confidence and competence among staff to establish trust with families, and become more aware of the profound impact of shifting mindsets and narratives that can hold trust back.

  • Develop a deeper understanding of the importance of building trust and confidence from the start of the resident-family-staff relationship.
  • Learn about the role of family councils and the resources and support needed to support caregivers during the admission of a new resident into long-term care.
  • Understand the value and importance of building a culture of caregiver inclusion in long-term care and how the Essential Care Partner (ECP) Support Hub, led by the Ontario Caregiver Organization in partnership with Ontario Health, can support homes to implement and adopt ECP programs and practices.
  • Find out about techniques that facilitate the clarification and adjustment of expectations, leading to more realistic and achievable outcomes for families, residents and staff.
  • Gain proficiency in identifying, addressing and resolving conflicts that may arise between staff and families.

Jennifer Cornell
County of Grey

Director of Long-Term Care

Deborah Bakti
THINK Breakthrough


Cathleen Edwards
Family Councils Ontario

Education Manager

Kailey Forster
Ontario Caregiver Organization

Implementation Lead

Inspection-Ready: A Deep Dive into
Reporting Requirements and Information Sharing

Wednesday, April 17, 2024
9:00 a.m. – 12:00 p.m. EST
Members $260 | Non-Members $320 | Until April 10

**NOTE – you don’t have to be registered for Convention to attend this session**

Today’s heightened inspection landscape in long-term care, coupled with increasing and complex regulatory requirements, has put compliance into sharper focus than ever for homes. Help yours become inspection ready through this in-depth learning opportunity, focusing on key areas requested by AdvantAge Ontario members.  
Equip yourself with practical insights and strategies for preparing for inspections, achieving compliance, and addressing common pain points. Get your questions answered and leave with enhanced knowledge and confidence around critical incident reports, as well as navigating information sharing and interviews during inspections.


  • Receive an overview of AdvantAge Ontario’s latest observations from its data project analyzing every long-term care inspection report, including trends and findings of non-compliance.
  • Take a detailed look at reporting requirements for a range of situations, including for written complaints, reporting to the Critical Incident System (CIS) and to the Director.
  • Understand timelines, obligations, what is reportable, as well as tips and best practices.
  • Learn from a member home about their successful process for reporting and submitting critical incidents.
  • Reduce the stress around interviews and information sharing by learning how to prepare staff for interviews; what a home’s rights are related to information sharing; who inspectors will talk to and the kind of questions to expect; and how much information a home needs to provide.

Mary Nestor
MKN Consulting


Ada DiFlavio
Deer Park Villa and Suites


Alexis Lamsen
Niagara Region

Manager of Clinical Practice

Paolo Varias
Niagara Region

Associate Director, Clinical and Support Services

Carey Duncan
Lanark County


AdvantAge Ontario 2024 Convention

April 17-19, 2024
Sheraton Centre Toronto Hotel

Thank You to Our Title Sponsor

Sponsorship & Booth Inquiries:
Krista Hook,

Registration Inquiries: